In the Maintenance, Repair, and Operations (MRO) industry, understanding the distinction between direct and indirect labour is crucial.

Direct labour includes all the hard-working individuals directly involved in the production process. Think of the skilled technicians turning wrenches, inspecting aircraft components, or repairing machinery. These are the hours directly charged to the customer. Accurate tracking ensures you bill for the actual work performed, maintaining transparency and customer trust.

Indirect labour encompasses support and supervisory roles that keep the wheels turning behind the scenes. This includes administrative staff, janitors, maintenance crews, and management. Indirect labour may not be directly billed to customers, but it’s an essential expense. These roles ensure smooth operations, safety compliance, and overall project success.

PAMC is able to track all labour and ensure the distinction between direct and indirect labour up to each individual task completed. The trade of the employee is not a guarantee of the nature of the work performed.